Privacy Policy

Effective date: March 1, 2026

RetainerHub ("we," "us," or "our") operates the RetainerHub service at retainerhub.io. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

1. What Data We Collect

Account Data

When you create an account, we collect your full name, email address, and company name. This information is used to identify your account and personalize the Service.

Contract and Client Data

You may enter information about your clients (names, contact details) and contracts (titles, renewal dates, amounts, billing cycles, notes). This data is entered by you and stored to provide the core functionality of the Service.

Billing Data

When you subscribe to a paid plan, payment processing is handled entirely by Stripe. We do not store your credit card number or full payment details on our servers. We receive and store your Stripe customer ID and subscription ID for managing your subscription.

Usage Data and Logs

We collect standard usage data including IP addresses, browser type, pages visited, and timestamps. This data is used for security, debugging, and improving the Service. Error logs are collected through Sentry for monitoring application health.

Email Addresses for Reminders

We use your account email address to send contract renewal reminder emails. Your client contact emails, if entered, are stored as part of your client records but are not used by us for marketing or any purpose other than displaying them to you within the Service.

2. How We Use Your Data

We use the data we collect for the following purposes:

• To provide the Service: Storing and displaying your clients, contracts, and renewal data.
• To send contract renewal reminders: Automated email digests based on your configured reminder rules.
• To process payments: Managing your subscription through Stripe.
• To monitor and improve the Service: Tracking errors via Sentry and analyzing usage patterns to improve reliability and performance.

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not use your data for advertising.

3. Data Storage

Your data is stored in a Supabase-hosted PostgreSQL database running on Amazon Web Services (AWS) infrastructure. All data is stored in the United States.

Data is transmitted over encrypted connections (HTTPS/TLS). Database access is restricted to authorized application services only.

4. Third-Party Services

We use the following third-party services to operate RetainerHub:

• Stripe — Payment processing. Stripe handles all credit card and billing data under their own Privacy Policy.
• Supabase — Database hosting and user authentication. Data is stored on Supabase's infrastructure (AWS, US region).
• Resend — Email delivery for contract renewal reminders and transactional emails.
• Sentry — Error monitoring and application performance tracking.

Each of these services has their own privacy policies and data handling practices. We only share the minimum data necessary for each service to function.

5. Data Retention

We retain your data for as long as your account is active and you continue to use the Service. If you delete your account, all your data — including your profile, workspace, clients, contracts, reminder rules, and reminder logs — will be permanently deleted from our systems within 30 days of your deletion request.

We may retain anonymized, aggregated data that cannot be used to identify you for analytics and service improvement purposes.

6. Your Rights

You have the following rights regarding your data:

• Right to Access: You can view all of your data within the Service at any time. You can also request a full export of your data from the Settings page.
• Right to Deletion: You can delete your account and all associated data at any time from the Settings page. Upon deletion, we will remove all your data from our systems within 30 days, cancel any active subscription, and send you a confirmation email.
• Right to Data Portability: You can export all of your data (profile, clients, contracts, reminder rules, and logs) as a JSON file from the Settings page.
• Right to Rectification: You can update your personal information (name, company name) at any time through your Profile settings.

To exercise any of these rights, you can use the tools provided in the Service or contact us at support@retainerhub.io.

7. Cookies

RetainerHub uses only essential cookies that are strictly necessary for the Service to function. These cookies are used for user authentication and session management.

We do not use advertising cookies, tracking cookies, or analytics cookies. We do not participate in any third-party advertising networks or cookie-based tracking programs.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

RetainerHub
Email: support@retainerhub.io